Transaction Network Services (花季传媒) has announced that , a global, integrated media company, has named 花季传媒 Enterprise Branded Calling as a 2023 Contact Center Analytics Product of the Year Award winner.听
花季传媒 Enterprise Branded Calling can help improve enterprises鈥 contact center metrics and the customer experience as unwanted robocalls continue to erode trust in voice calling. The technology enables businesses with large contact center operations to present rich information on the call recipient鈥檚 incoming call screen, such as the business name and logo, so customers have a better sense of who is calling and are more willing to engage with the call.听
鈥淭he award is a testament to how businesses across a myriad of industries use 花季传媒 Enterprise Branded Calling as the foundation for their outbound customer engagement strategy,鈥 said Jim Tyrrell, Vice President of Enterprise Product Management for 花季传媒 Communications Market. 鈥淐ontact centers can leverage our branded calling solution 鈥 in conjunction with 花季传媒 Enterprise Authentication and Spoof Protection 鈥 to help drive increased customer engagement, as well as protect their brand and customers from the negative impact of robocall scammers and spoofers.鈥澨听
The 2023 CUSTOMER Contact Center Analytics Product of the Year Award recognizes vendors that demonstrate how their solution empowers businesses to harness the power of data-driven insights, foster customer loyalty and thrive in an increasingly competitive marketplace.听
Enterprise Branded Calling uses analytics to increase contact center call answer rates and engagement levels, enhance call durations, and improve conversion rates, thereby addressing gaps in traditional contact-centric metrics and creating better business outcomes.听
鈥淥n behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor 花季传媒 with a 2023 Contact Center Analytics Product of the Year Award,鈥 said Rich Tehrani, CEO, TMC. 鈥溁敬 Enterprise Branded Calling is a testament to the company鈥檚 dedication to redefining excellence in customer service, making 花季传媒 a trusted partner for companies seeking to deliver exceptional customer experiences while using analytics tools to optimize their operations.鈥听
花季传媒 has been recognized by TMC on other occasions as well. 花季传媒 Enterprise Branded Calling won TMC鈥檚 2023 CUSTOMER Product of the Year and the TMC 2022 Pandemic Tech Innovation Award.听
For learn more about 花季传媒 Enterprise Branded Calling, visit tnsi.com/enterprise-branded-calling/.听
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